By booking at the hotel, you’re agreeing to the terms given below. If you need clarifications on any of the terms and conditions, feel free to contact us BEFORE booking. Once booked, the below terms and conditions stand
TERMS AND CONDITIONS
The hotel reserves all rights to refuse service to any guests of the hotel who do not follow or comply with hotel policies. Full balance payment must be given before arrival for the whole stay.
10% of booking amount will be deducted if cancellation is done between 45-30 days before standard check-in time and date.
50% of booking amount will be deducted if cancellation is done between 29-15 days before standard check-in time and date.
100% of booking amount will be deducted if cancellation is done between 0-14 days before standard check-in time and date.
We request you to ALWAYS book our hotel through a credible travel agent/website or contact the hotel directly (through email/phone). There are some travel agents who might confirm a room first and charge the money, and then check with the hotel later for availability, leading to complications.
Please note that the hotel cannot be held liable for non-availability/rate increase if the booking is not confirmed with a deposit. A booking reservation number (meaning that you intend to confirm, but haven’t made a deposit yet) is NOT the same as a confirmation number (booking paid for, and confirmed). The rule of ‘first come, first serve’ applies.
ANY RESERVATION CHANGE request from the guest after confirmation on certain terms, is solely at the hotel’s discretion.
PERSONAL ITEM AND BELONGINGS
GUESTS ARE RESPONSIBLE FOR THEIR OWN PERSONAL ITEMS, VEHICLES AND BELONGINGS and the hotel takes no responsibility in storing of valuables. Kindly handle personal items with care.
SAFETY AROUND THE SWIMMING POOL AND HANDLING OF CHILDREN IS THE RESPONSIBILITY OF THE GUESTS. Kindly ensure children are not left unattended and the swimming pool is not used after 6PM.
All Guests are requested to produce the Government Approved photo identity card for Indian Nationals and Valid Passport and Visa for Foreign Nationals upon Arrival.
Reservations and Amendment
The reservations feature of the Site is provided solely to assist customers in deciding the availability of travel related services and products and to make authorized reservations and for no other intent.
You warrant that you are at least 18 years of age, possess the legal authority to enter into the legal agreement constituted by your acceptance of these Conditions and to use the Site in conformity with such Conditions.
All reservations are subject to availability. Reservations made on this site are considered conditional until a confirmation number is given to the guest to confirm the reservations by email or fax. The hotel may, from time to time, convey with the guests, to re-confirm the reservations and to prevent any simulated bookings.
You also accept that all of the Content is provided on an “as is” basis and to the extent permitted by law, is provided without any warranty, representation or condition of any kind whether expressed, implied, statutory or otherwise. You assume all responsibility and risk for your use of or reliance upon the Content and the Site or any other material accessed through the Site including via any Linked Website.
The Site contain details of hotel charges and room rates (including any available special offers) for hotels and resorts owned or managed by Swraj Resorts Pvt Ltd. Hotel reservation terms and conditions of booking are set out on the Site and payment will be in agreement with the procedure set out in such terms and conditions.
You agree to be financially liable for your use of the Site including without limitation for all reservations made by you or on your account for you, whether authorised by you or not. For any reservations or other services for which fees may be charged you agree to abide by the terms or conditions of supply including without limitation payment of all dues under such terms or conditions.
No declaration will exist between you and Swraj Resorts Pvt Ltd or any of its affiliates in respect of any services or products offered through the Site, unless and until Swraj Resorts Pvt Ltd accepts your order by e-mail or automated confirmation through the Site affirming that it has accepted your reservation, booking or order and any such contract shall be deemed to incorporate the hotel reservation terms and conditions of booking.
You undertake that all details you provide to in connection with any services or products which may be offered by Swraj Resorts Pvt Ltd on the Site (including hotel room reservations) will be correct and, where applicable, the credit card which you use is your own and that there are sufficient funds to cover the cost of any services or products which you wish to purchase. Swraj Resorts Pvt Ltd reserves the right to obtain validation of your credit card details before providing you with any services or products.
Termination of Access
If you breach any of these Conditions your license to use the Site will terminate immediately without the necessity of any notice being given to you.
Otherwise access to the Site may be terminated at any time by Swraj Resorts Pvt Ltd without notice.
The provisions of these Conditions excluding, limiting and disclaiming the liability of Swraj Resorts Pvt Ltd will withal survive any such termination.
Swraj Resorts Pvt Ltd does not oblige for any failure by Swraj Resorts Pvt Ltd to comply with these Conditions where such failure is due to circumstances beyond its reasonable control.
If Swraj Resorts Pvt Ltd disregards any rights available to it under these Conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
If any of these Conditions are invalid, unenforceable or illegal for any reason, the remaining Conditions shall nevertheless continue in full force.
You are completely accountable for all charges, fees, duties, taxes and assessments arising out of the use of the Site.
Governing Law & Jurisdiction
These Conditions are governed by the laws in force in India and you agree to submit to the sole jurisdiction of the courts within the State of Rajasthan, India.
Limitation of liability:
Swraj Resorts Pvt Ltd and/or the Payment Service Providers shall not be liable for any
inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message. Under no circumstances shall the Swraj Resorts Pvt Ltd and/or the Payment Service Providers, its employees, directors, and its third party agents involved in processing, delivering or managing the Services, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary arising out of or in any way connected with the provision of or any inadequacy or deficiency in the provision of the Services or resulting from unauthorized access or alteration of transmissions of data or arising from suspension or termination of the Services.
Swraj Resorts Pvt Ltd and the Payment Service Provider(s) assume no liability whatsoever
for any monetary or other damage suffered by the User on account of:
(I) the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Payment Gateway or Services in connection thereto; and/ or
(ii) any interruption or errors in the operation of the Payment Gateway.
The User shall indemnify and hold harmless the Payment Service Provider(s) and Swraj Resorts Pvt Ltd and their respective officers, directors, agents, and employees, from any claim or demand, or actions arising out of or in connection with the utilization of the Services.
The User agrees that Swraj Resorts Pvt Ltd or any of its employees will not be held liable by
the User for any loss or damages arising from your use of, or reliance upon the information contained on the Website, or any failure to comply with these Terms and Conditions where such failure is due to circumstance beyond Swraj Resorts Pvt Ltd Hotel’s reasonable control.
At any circumstances the liability of Swraj Resorts Pvt Ltd would be limited upto the value of payment received from the user by Debit/Credit Card and Net banking.
Limitation of Liability and Disclaimer
In no event shall Swraj be responsible for any direct, indirect, special, incidental or consequential loss or damage, however arising and whether in contract, tort or otherwise, which you may suffer in connection with or arising out of: your use of the Site or any Linked Web Site; or your use of or reliance on Content or any other material accessed through the Site including via any Linked Web Site; including without limitation, loss or damage by way of loss of profits, loss of business opportunity, business interruption or loss of Content.
These Conditions do not purport to exclude liability arising by any applicable law if, and to the extent, such liability cannot be lawfully excluded, however, to the extent permitted by law, all warranties, terms or conditions which would otherwise be implied into these Conditions are hereby excluded.
Room types vary in shape and sizes and rooms be allocated as per the category booked and the availability. The room shape, decor might change.
PLEASE NOTE THAT WE MAY HAVE TO CLOSE SOME HOTEL FACILITIES (POOL, GARDENS, ETC) FOR PLANNED AND UNPLANNED REPAIRS/MAINTENANCE. AS WE HAVE OUTDOOR SWIMMING POOL, DUST STORMS ETC SOMETIMES FORCE US TO SHUT DOWN THE POOL. THE HOTEL CAN NOT GIVE A DISCOUNT/WAIVER FOR THE ABOVE MENTIONED.